Refund policy

(Devoluciones y reembolsos)  
Returns & Refunds Policy  
We have a 30-day return policy, which means you have 30 days after receiving your item to  
request a return. [UPDATE ’30-DAYS’ ACCORDING TO YOUR SUPPLIER’S RETURN POLICY].  
To be eligible for a return, your item must be in the same condition that you received it,  
unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof  
of purchase.  
To start a return, you can contact us at [INSERT EMAIL ADDRESS] or using our Contact  Us 
[LINK ‘CONTACT US’ WITH YOUR CONTACT US PAGE] page. If your return is accepted, we’ll  
send you a return shipping label, along with instructions on how and where to send your  
package. Items sent back to us without first requesting a return will not be accepted.  
You can always contact us for any return question at [INSERT EMAIL ADDRESS], or using our  
Contact Us [LINK ‘CONTACT US’ WITH YOUR CONTACT US PAGE] page.  
Damages and Issues With Your Product  
Please inspect your order upon reception and contact us immediately if the item is defective,  
damaged or if you receive the wrong item so that we can evaluate the issue and make it right  
for you.  
Exceptions / Non-returnable Items  
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or  
plants), custom products (such as special orders or personalized items), and personal care  
goods (such as beauty products). We also do not accept returns for hazardous materials,  
flammable liquids, or gases. Please get in touch if you have questions or concerns about your  
specific item.  
Exchanges / Replacements  
The fastest way to ensure you get what you want is to return the item you have, and once the  
return is accepted, make a separate purchase for the new item.  
Refunds  
We will notify you once we’ve received and inspected your return, and let you know if the  
refund was approved or not. If approved, you’ll be automatically refunded on your original  
payment method. Please remember it can take some time for your bank or credit card  
company to process and post the refund too.